Refund and cancellation policy
Last updated 25 October 2026
1. Free trial and Free plan
Every new business gets 14 days of Pro free, without a card. If you don't choose a paid plan, the business moves to the Free plan when the trial ends, which stays free for up to 10 users and 1 location. Nothing is charged.
If you choose a paid plan during the trial, it starts and is first charged when the trial ends. Cancel before then and you won't be charged.
2. Cancelling a plan
- The owner can cancel a paid plan at any time in Settings › Plan and billing, on the web.
- Cancelling stops the subscription with our payment provider, Razorpay, straight away, so no further renewals are charged.
- The plan keeps working until the end of the period you've paid for. Then the business moves to Free. Your schedules, timesheets and team stay as they are.
- To close the business's account altogether, cancel the plan first, then email support@atlasroster.com.
3. Refunds
Plans are paid in advance, monthly or yearly. Payments for a period that has started aren't refundable, including when you cancel part-way through, choose fewer users, or stop using AtlasRoster.
We refund the full amount when we charged you by mistake, for example:
- you were charged twice for the same period;
- a plan renewed after you had cancelled it. We stop and refund these automatically when we find them;
- you were charged an amount that doesn't match your plan and number of users.
We also refund wherever the law requires it.
4. How to ask for a refund
Email support@atlasroster.com from the owner's email address within 30 days of the charge. Include your business name and the invoice number. We'll reply within 2 working days.
Approved refunds go back to the card or UPI account you paid with, through Razorpay. Banks usually show them within 5 to 7 working days.
5. Changing your plan or users
- Moving up to Pro or to yearly takes effect straight away, and the new price applies from your next charge.
- Adding users on a monthly plan is charged for one month straight away. On a yearly plan, it's charged at the yearly price for the part of the year that's left, by the day.
- Fewer users apply from your next renewal, and must be set at least 7 days before it. The current period isn't refunded.
6. Failed payments
If a renewal payment fails, your plan keeps working for 7 days while the payment is retried, or you can pay straight away with Pay now in the app. If it still isn't paid after 7 days, the business moves to Free. Nothing extra is charged for a late payment.
7. How the service is delivered
AtlasRoster is software delivered online, on the web at app.atlasroster.com and in the apps for iPhone and Android. Your account works as soon as you sign up, and paid features start as soon as your payment is confirmed. Nothing is shipped.
8. Contact
Teckam Software Private Limited · Ray Purwa, Garg Road, Kanpur, Uttar Pradesh 208003, India · support@atlasroster.com
This policy is part of our terms of service.